Going to Help My Parents

My mom and dad called me up a few nights ago, and they told me that they needed my help with something.  I asked them what was going on, knowing that they were likely calling because there was something wrong with their computer, and they told me that they had accidentally deleted a bunch of personal files that they needed back.  I explained that they would need to go in and restore ntfs.  Judging by their silence at that point, I understood that they had no idea what I was talking about.  I packed a few things up and told them that I would be over there as soon as possible.